{"id":15393,"date":"2020-10-06T10:01:00","date_gmt":"2020-10-06T15:01:00","guid":{"rendered":"https:\/\/timelycareprod.wpengine.com\/?p=15393"},"modified":"2025-10-23T11:33:53","modified_gmt":"2025-10-23T16:33:53","slug":"5-myths-about-seeking-mental-health-support-online","status":"publish","type":"post","link":"https:\/\/timelycare.com\/blog\/5-myths-about-seeking-mental-health-support-online\/","title":{"rendered":"5 Myths About Seeking Virtual Mental Health Support"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_80 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/timelycare.com\/blog\/5-myths-about-seeking-mental-health-support-online\/#myth-1-online-care-is-not-confidential\" data-wpel-link=\"internal\" target=\"_self\">Myth #1: Online care is not confidential.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/timelycare.com\/blog\/5-myths-about-seeking-mental-health-support-online\/#myth-2-online-care-is-complicated\" data-wpel-link=\"internal\" target=\"_self\">Myth #2: Online care is complicated.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/timelycare.com\/blog\/5-myths-about-seeking-mental-health-support-online\/#myth-3-you-must-talk-to-a-counselor-in-person-before-you-can-use-telehealth\" data-wpel-link=\"internal\" target=\"_self\">Myth #3: You must talk to a counselor in-person before you can use telehealth.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/timelycare.com\/blog\/5-myths-about-seeking-mental-health-support-online\/#myth-4-services-are-only-available-during-business-hours\" data-wpel-link=\"internal\" target=\"_self\">Myth #4: Services are only available during business hours.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/timelycare.com\/blog\/5-myths-about-seeking-mental-health-support-online\/#myth-5-its-embarrassing-to-seek-care-online\" data-wpel-link=\"internal\" target=\"_self\">Myth #5: It\u2019s embarrassing to seek care online.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/timelycare.com\/blog\/5-myths-about-seeking-mental-health-support-online\/#providing-students-with-the-care-they-want-and-need\" data-wpel-link=\"internal\" target=\"_self\">Providing Students with the Care They Want and Need<\/a><\/li><\/ul><\/nav><\/div>\n\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"15393\" class=\"elementor elementor-15393\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-top-section elementor-element elementor-element-09cd01a elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"09cd01a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-85d7ddd ae-bg-gallery-type-default\" data-id=\"85d7ddd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-39e5aac elementor-widget elementor-widget-text-editor\" data-id=\"39e5aac\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Due in part to COVID-19 and social distancing requirements, the telehealth industry has grown exponentially this year. A recent <a href=\"https:\/\/www.healthcaredive.com\/news\/telehealth-claims-dipped-in-may-but-still-up-5680-from-year-ago-fair-he\/583109\/\" target=\"_blank\" rel=\"noopener external\" data-wpel-link=\"external\">report<\/a> indicates that between May 2019 and May 2020, telehealth-related care increased by 5,680%. It goes on to say that \u201ctelehealth will represent a significant share of healthcare services in the U.S. for the foreseeable future.\u201d The use of telehealth for mental health care also rose, with mental health comprising almost 40% of all diagnoses in May 2020. Even as telehealth usage has grown to meet healthcare needs during the pandemic, myths remain about using telehealth for mental health care. However, as the technology advances and becomes more widely adopted, these five misconceptions no longer hold true.<\/p><h4><span class=\"ez-toc-section\" id=\"myth-1-online-care-is-not-confidential\"><\/span>Myth #1: Online care is not confidential.<span class=\"ez-toc-section-end\"><\/span><\/h4><p>At its core, telehealth is a healthcare service. In the same way that a hospital or counseling center would keep patient data secure, telehealth services prioritize security and encryption to keep your information private.<\/p><p>\u201cOnline care can actually be more confidential than in person therapy when done correctly,\u201d said Dr. Alan Dennington, chief medical officer for TimelyCare. \u201cTelehealth providers that utilize HIPAA compliant technology, like we do at TimelyCare, create a video environment that uses encryption in its video services to protect electronic information as it is transmitted by video. Also, since you can complete a virtual visit from your home or in a private space that you choose, you\u2019re able to privately and confidentially access the care that you need.\u201d<\/p><h4><span class=\"ez-toc-section\" id=\"myth-2-online-care-is-complicated\"><\/span>Myth #2: Online care is complicated.<span class=\"ez-toc-section-end\"><\/span><\/h4><p>You might be used to filling out a lot of paperwork the first time you visit a doctor\u2019s office. This is not the case with telehealth. Telehealth services like TimelyCare only require basic contact information to create a profile. Then, you\u2019re ready to start your visit. A mental health professional will ask questions to establish background before your session begins, but getting started with a virtual visit through telehealth is quick and easy. With on-demand services like TimelyCare\u2019s <a href=\"https:\/\/timelycare.com\/mental-health\/\" data-wpel-link=\"internal\" target=\"_self\">TalkNow<\/a>, there is little to no wait time to meet with a provider.<\/p><p>\u201cGetting mental health support online is as easy as using your favorite store\u2019s app on your phone,\u201d said Dr. Dennington. \u201cYou simply log on, set up an account, select a provider and select when you\u2019d like to have your visit. An internet-enabled device like a smartphone or a computer with a camera and a microphone is all you need to access care.<\/p><p>\u201cA similar misconception is that mental health care is just about big, complex or complicated issues. This is not the case. When you need someone to talk to about anything &#8212; like relationships, test anxiety, or roommate issues &#8212; support is just a few clicks away.\u201d<\/p><h4><span class=\"ez-toc-section\" id=\"myth-3-you-must-talk-to-a-counselor-in-person-before-you-can-use-telehealth\"><\/span>Myth #3: You must talk to a counselor in-person before you can use telehealth.<span class=\"ez-toc-section-end\"><\/span><\/h4><p>Since telehealth is a virtual service, you do not have to speak to a mental health professional in person to be cleared to use the technology. In the case of TimelyCare, all eligible students immediately gain access to mental health services that are available anytime, anywhere.<\/p><h4><span class=\"ez-toc-section\" id=\"myth-4-services-are-only-available-during-business-hours\"><\/span>Myth #4: Services are only available during business hours.<span class=\"ez-toc-section-end\"><\/span><\/h4><p>The internet never sleeps, and neither does the need for mental health services. TimelyCare offers 24\/7\/365, on-demand mental health care. The need for emotional support can arise at any time of day. In response, telehealth enables services to extend beyond the traditional hours of an on-campus counseling center.<\/p><p>\u201cWith 24\/7 access to mental health resources, students can still access a supportive, knowledgeable provider even when the counseling center is closed,\u201d said <a href=\"https:\/\/timelycare.com\/blog\/supporting-the-mental-health-of-students-of-color\/\" data-wpel-link=\"internal\" target=\"_self\">Dr. Jan Hall<\/a>, executive director of mental health for TimelyCare.<\/p><h4><span class=\"ez-toc-section\" id=\"myth-5-its-embarrassing-to-seek-care-online\"><\/span>Myth #5: It\u2019s embarrassing to seek care online.<span class=\"ez-toc-section-end\"><\/span><\/h4><p>Not all students are comfortable seeking mental health care in person. Despite significant progress in recent years to normalize mental health care, there remains a stigma for some students to walk into a counseling center or clinic. As such, virtual care that can be accessed at home or in a residence hall helps to remove that stigma. <a href=\"https:\/\/timelycare.com\/blog\/mental-health-break-from-school\/\" data-wpel-link=\"internal\" target=\"_self\">Stress, anxiety and depression<\/a> are common issues experienced by college students. So, it\u2019s critical that mental health care is flexible and adaptable to meet students whenever and wherever they need it.<\/p><p>\u201cTelehealth lowers the barrier to entry for healthcare,\u201d said <a href=\"https:\/\/timelycare.com\/blog\/telehealth-college-resources\/\" data-wpel-link=\"internal\" target=\"_self\">Dr. Dennington<\/a>. \u201cA student who may access care via telehealth may not otherwise seek care. Telehealth meets students where they are to provide care when and where they need it.\u201d<\/p><h4><span class=\"ez-toc-section\" id=\"providing-students-with-the-care-they-want-and-need\"><\/span>Providing Students with the Care They Want and Need<span class=\"ez-toc-section-end\"><\/span><\/h4><p>It\u2019s clear that college students are ready to use telehealth as a mental health resource. In a recent <a href=\"https:\/\/timelycare.com\/blog\/college-students-stress-statistics\/\" data-wpel-link=\"internal\" target=\"_self\">study of college students by TimelyCare<\/a>, 75% of students said they\u2019re open to utilizing telehealth to receive mental health care. Furthermore, 20% of students shared that they \u201cdefinitely would\u201d consider using telehealth for mental health support. Of the students who had previously used telehealth services, 65% reported that they were \u201csatisfied\u201d or \u201cvery satisfied\u201d with their experiences using telehealth.<\/p><p>Care delivered through telehealth is fast, easy and efficient. It eliminates wait times, reduces the stigma of seeking care and is available in the moment that a student needs care. Telehealth helps to eliminate the days or weeks that many students typically have to wait for an on-campus counseling center appointment. With telehealth, the appointment is when and where they need it.<\/p><p><a href=\"https:\/\/timelycare.com\/contact\/\" data-wpel-link=\"exclude\" target=\"_self\" rel=\"follow noopener noreferrer\">Contact TimelyCare<\/a> to learn how mental health care delivered through telehealth can make a difference in the lives of your students.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Due in part to COVID-19 and social distancing requirements, the telehealth industry has grown exponentially this year. A recent report indicates that between May 2019 and May 2020, telehealth-related care increased by 5,680%. It goes on to say that \u201ctelehealth will represent a significant share of healthcare services in the U.S. for the foreseeable future.\u201d [&hellip;]<\/p>\n","protected":false},"author":33,"featured_media":15399,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[14,27],"tags":[],"class_list":["post-15393","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mental-health","category-higher-education"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>5 Myths About Seeking Virtual Mental Health Support - TimelyCare<\/title>\n<meta name=\"description\" content=\"A recent report found that between May 2019 and May 2020, mental health support via telehealth services increased by 5,680%. 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