{"id":25089,"date":"2023-08-24T16:33:57","date_gmt":"2023-08-24T21:33:57","guid":{"rendered":"https:\/\/timelycare.com\/?page_id=25089"},"modified":"2025-03-18T10:24:36","modified_gmt":"2025-03-18T15:24:36","slug":"vulnerability-disclosure-policy","status":"publish","type":"page","link":"https:\/\/timelycare.com\/vulnerability-disclosure-policy\/","title":{"rendered":"Vulnerability Disclosure Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"25089\" class=\"elementor elementor-25089\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-top-section elementor-element elementor-element-6caedbd home-hero-wide elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"6caedbd\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-08e2408 ae-bg-gallery-type-default\" data-id=\"08e2408\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6704dc0 elementor-widget elementor-widget-heading\" data-id=\"6704dc0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Vulnerability Disclosure Policy <\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9701c8d ae-bg-gallery-type-default\" data-id=\"9701c8d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-top-section elementor-element elementor-element-9927251 elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"9927251\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-05746fd animated-fast ae-bg-gallery-type-default elementor-invisible\" data-id=\"05746fd\" data-element_type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-24fc6ba elementor-widget elementor-widget-text-editor\" data-id=\"24fc6ba\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h4>Introduction<\/h4><p>TimelyCare is committed to ensuring the security of all members and employees by protecting their information. This policy is intended to give security researchers clear guidelines for conducting vulnerability discovery activities and to convey our preferences in how to submit discovered vulnerabilities to us.<\/p><p>This policy describes <strong>what systems and types of research<\/strong> are covered under this policy, and <strong>how to send<\/strong> us vulnerability reports.<\/p><p>We encourage you to contact us to report potential vulnerabilities in our systems.<\/p><p>This policy has been written in accordance with VDP templates made public by CISA, in an effort to conform to industry standards and best practices.<\/p><h4>Authorization<\/h4><p><strong>If you make a good faith effort to comply with this policy during your security research, we will consider your research to be authorized, we will work with you to understand and resolve the issue quickly, and TimelyCare will not recommend or pursue legal action related to your research. Should legal action be initiated by a third party against you for activities that were conducted in accordance with this policy, we will make this authorization known.<\/strong><\/p><h4>Guidelines<\/h4><p>Under this policy, \u201cresearch\u201d means activities in which you:<\/p><ul><li>Notify us as soon as possible after you discover a real or potential security issue.<\/li><li>Make every effort to avoid privacy violations, degradation of user experience, disruption to production systems, and destruction or manipulation of data.<\/li><li>Only use exploits to the extent necessary to confirm a vulnerability\u2019s presence. Do not use an exploit to compromise or exfiltrate data, establish persistent command line access, or use the exploit to pivot to other systems.<\/li><li>Provide us a reasonable amount of time to resolve the issue and abide by a Non-Disclosure-Agreement.<\/li><li>Do not submit a high volume of low-quality reports.<\/li><\/ul><p>Once you\u2019ve established that a vulnerability exists or encounter any sensitive data (including personally identifiable information, financial information, or proprietary information or trade secrets of any party), <strong>you must stop your test, notify us immediately, and not disclose this data to anyone else.<\/strong><\/p><h4>Test Methods<\/h4><p>The following test methods are not authorized:<\/p><ul><li>Network denial of service (DoS or DDoS) tests or other tests that impair access to or damage a system or data<\/li><li>Physical testing (e.g. office access, open doors, tailgating), social engineering (e.g. phishing, vishing), or any other non-technical vulnerability testing<\/li><\/ul><h4>Scope<\/h4><p>This policy applies to the following systems and services:<\/p><ul><li>staging.timelycare.com<\/li><li>staging-*.timelymd.io<\/li><\/ul><p><strong>Any service not expressly listed above, such as any connected services, are excluded from scope<\/strong> and are not authorized for testing. Additionally, vulnerabilities found in systems from our vendors fall outside of this policy\u2019s scope and should be reported directly to the vendor according to their disclosure policy (if any). If you aren\u2019t sure whether a system is in scope or not, contact us at security@timelycare.com before starting your research.<\/p><p>Though we develop and maintain other internet-accessible systems or services, we ask that <em>active research and testing<\/em> only be conducted on the systems and services covered by the scope of this document. Reports about incidental discoveries of vulnerabilities in systems outside this scope are welcome, but active testing is prohibited. If there is a particular system not in scope that you think merits testing, please contact us to discuss it first. We will increase the scope of this policy over time.<\/p><h4>Reporting a Vulnerability<\/h4><p><em>Information submitted under this policy will be used for defensive purposes only \u2013 to mitigate or remediate vulnerabilities. If your findings include newly discovered vulnerabilities that affect all users of a product or service and not solely TimelyCare, we may share your report with the Cybersecurity and Infrastructure Security Agency, where it will be handled under their <a href=\"https:\/\/www.cisa.gov\/coordinated-vulnerability-disclosure-process\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener\">coordinated vulnerability disclosure process<\/a>. We will not share your name or contact information without express permission.<\/em><\/p><p><strong>We accept vulnerability reports via <a href=\"mailto:security@timelycare.com\">security@timelycare.com<\/a><\/strong>.<\/p><p><strong>What we would like to see from you<\/strong><\/p><p>In order to help us triage and prioritize submissions, we recommend that your reports:<\/p><ul><li>Describe the location the vulnerability was discovered and the potential impact of exploitation.<\/li><li>Offer a detailed description of the steps needed to reproduce the vulnerability (proof of concept scripts or screenshots are helpful).<\/li><li>Be in English, if possible.<\/li><li>Not be shared publicly without obtaining permission from us first, and never without suitably redacting sensitive information, including but not limited to IP addresses, full paths to endpoints, and PII (personal identifiable information).<\/li><\/ul><p><strong>What you can expect from us<\/strong><\/p><p>When you choose to share your contact information with us, we commit to coordinating with you as openly and as quickly as possible.<\/p><ul><li>Within 10 business days, we will acknowledge that your report has been received.<\/li><li>To the best of our ability, we will confirm the existence of the vulnerability to you and be as transparent as possible about what steps we are taking during the remediation process, including on issues or challenges that may delay resolution.<\/li><li>We will maintain an open dialogue to discuss issues.<\/li><\/ul><h4>Questions<\/h4><p>Questions regarding this policy may be sent to <strong><a href=\"mailto:security@timelycare.com\">security@timelycare.com<\/a><\/strong>. We also invite you to contact us with suggestions for improving this policy.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Vulnerability Disclosure Policy Introduction TimelyCare is committed to ensuring the security of all members and employees by protecting their information. This policy is intended to give security researchers clear guidelines for conducting vulnerability discovery activities and to convey our preferences in how to submit discovered vulnerabilities to us. This policy describes what systems and types [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":211,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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