{"id":28531,"date":"2025-12-01T11:15:16","date_gmt":"2025-12-01T17:15:16","guid":{"rendered":"https:\/\/timelycare.com\/?p=28531"},"modified":"2025-12-01T11:15:26","modified_gmt":"2025-12-01T17:15:26","slug":"from-challenges-to-change-how-union-college-transformed-student-wellness-with-timelycare","status":"publish","type":"post","link":"https:\/\/timelycare.com\/blog\/from-challenges-to-change-how-union-college-transformed-student-wellness-with-timelycare\/","title":{"rendered":"From Challenges to Change: How Union College Transformed Student Wellness With TimelyCare"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_80 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/timelycare.com\/blog\/from-challenges-to-change-how-union-college-transformed-student-wellness-with-timelycare\/#the-evolving-challenge-of-student-wellness\" data-wpel-link=\"internal\" target=\"_self\">The Evolving Challenge of Student Wellness<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/timelycare.com\/blog\/from-challenges-to-change-how-union-college-transformed-student-wellness-with-timelycare\/#what-does-success-look-like-in-student-wellness\" data-wpel-link=\"internal\" target=\"_self\">What Does Success Look Like in Student Wellness?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/timelycare.com\/blog\/from-challenges-to-change-how-union-college-transformed-student-wellness-with-timelycare\/#when-to-reevaluate-your-wellness-strategy\" data-wpel-link=\"internal\" target=\"_self\">When to Reevaluate Your Wellness Strategy<\/a><ul class='ez-toc-list-level-5' ><li class='ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/timelycare.com\/blog\/from-challenges-to-change-how-union-college-transformed-student-wellness-with-timelycare\/#low-engagement\" data-wpel-link=\"internal\" target=\"_self\">Low engagement<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/timelycare.com\/blog\/from-challenges-to-change-how-union-college-transformed-student-wellness-with-timelycare\/#limited-data\" data-wpel-link=\"internal\" target=\"_self\">Limited data<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/timelycare.com\/blog\/from-challenges-to-change-how-union-college-transformed-student-wellness-with-timelycare\/#equity-gaps\" data-wpel-link=\"internal\" target=\"_self\">Equity gaps<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/timelycare.com\/blog\/from-challenges-to-change-how-union-college-transformed-student-wellness-with-timelycare\/#choosing-a-virtual-care-partner-that-drives-outcomes\" data-wpel-link=\"internal\" target=\"_self\">Choosing a Virtual Care Partner That Drives Outcomes<\/a><ul class='ez-toc-list-level-5' ><li class='ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/timelycare.com\/blog\/from-challenges-to-change-how-union-college-transformed-student-wellness-with-timelycare\/#1-superior-quality-of-care\" data-wpel-link=\"internal\" target=\"_self\">1. Superior Quality of Care<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/timelycare.com\/blog\/from-challenges-to-change-how-union-college-transformed-student-wellness-with-timelycare\/#2-measured-impact\" data-wpel-link=\"internal\" target=\"_self\">2. Measured Impact<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/timelycare.com\/blog\/from-challenges-to-change-how-union-college-transformed-student-wellness-with-timelycare\/#3-trusted-partnership\" data-wpel-link=\"internal\" target=\"_self\">3. Trusted Partnership<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/timelycare.com\/blog\/from-challenges-to-change-how-union-college-transformed-student-wellness-with-timelycare\/#how-union-college-engaged-students-faster\" data-wpel-link=\"internal\" target=\"_self\">How Union College Engaged Students Faster<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/timelycare.com\/blog\/from-challenges-to-change-how-union-college-transformed-student-wellness-with-timelycare\/#what-success-looks-like-outcomes-that-matter\" data-wpel-link=\"internal\" target=\"_self\">What Success Looks Like: Outcomes That Matter<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/timelycare.com\/blog\/from-challenges-to-change-how-union-college-transformed-student-wellness-with-timelycare\/#key-lessons-for-vpsas-evaluating-virtual-care-providers\" data-wpel-link=\"internal\" target=\"_self\">Key Lessons for VPSAs Evaluating Virtual Care Providers<\/a><ul class='ez-toc-list-level-5' ><li class='ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/timelycare.com\/blog\/from-challenges-to-change-how-union-college-transformed-student-wellness-with-timelycare\/#1-define-your-success-metrics-early\" data-wpel-link=\"internal\" target=\"_self\">1. Define your success metrics early.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/timelycare.com\/blog\/from-challenges-to-change-how-union-college-transformed-student-wellness-with-timelycare\/#2-watch-for-early-warning-signs\" data-wpel-link=\"internal\" target=\"_self\">2. Watch for early warning signs.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/timelycare.com\/blog\/from-challenges-to-change-how-union-college-transformed-student-wellness-with-timelycare\/#3-prioritize-equity-and-representation\" data-wpel-link=\"internal\" target=\"_self\">3. Prioritize equity and representation.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/timelycare.com\/blog\/from-challenges-to-change-how-union-college-transformed-student-wellness-with-timelycare\/#4-choose-a-partner-not-just-a-vendor\" data-wpel-link=\"internal\" target=\"_self\">4. Choose a partner, not just a vendor.<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/timelycare.com\/blog\/from-challenges-to-change-how-union-college-transformed-student-wellness-with-timelycare\/#the-path-forward-to-a-healthy-campus\" data-wpel-link=\"internal\" target=\"_self\">The Path Forward to a Healthy Campus<\/a><\/li><\/ul><\/nav><\/div>\n\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"28531\" class=\"elementor elementor-28531\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section data-dce-background-color=\"#C2D8EC\" class=\"has_ae_slider elementor-section elementor-top-section elementor-element elementor-element-c407e40 elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"c407e40\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-17faf8e ae-bg-gallery-type-default\" data-id=\"17faf8e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c966d55 elementor-widget elementor-widget-text-editor\" data-id=\"c966d55\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>Overview<\/h3>\n<p>Student well-being remains one of the most urgent priorities in higher education. Union College\u2019s experience illustrates how institutions can move beyond basic access to implement a<strong> virtual student well-being solution<\/strong> that delivers measurable outcomes, equity, and engagement.<\/p>\n<p>This blog outlines key lessons for Vice Presidents of Student Affairs (VPSAs) navigating similar challenges with limited resources, and how choosing the right <strong>partner<\/strong>, not just a vendor, can transform student outcomes.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-top-section elementor-element elementor-element-bf244e6 elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"bf244e6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bb7921b ae-bg-gallery-type-default\" data-id=\"bb7921b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6c5fbca elementor-widget elementor-widget-text-editor\" data-id=\"6c5fbca\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h4><span class=\"ez-toc-section\" id=\"the-evolving-challenge-of-student-wellness\"><\/span>The Evolving Challenge of Student Wellness<span class=\"ez-toc-section-end\"><\/span><\/h4><p>For today\u2019s VPSAs, few topics are more pressing than student wellness. The higher education landscape has shifted, with increasing mental health needs, overextended counseling centers, and the growing expectation of 24\/7 care.<\/p><p>Union College\u2019s journey, shared by <a href=\"https:\/\/www.union.edu\/counseling-center\/counseling-staff\/marcus-hotaling\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener\">Dr. Marcus Hotaling<\/a> in a <a href=\"https:\/\/timelycare.com\/resources\/from-challenges-to-change-a-journey-to-better-student-wellness\/\" data-wpel-link=\"internal\" target=\"_self\">recent TimelyCare webinar<\/a>, offers a practical case study in how to move from access to outcomes, leveraging data, partnership, and a\u00a0<strong><a href=\"https:\/\/timelycare.com\/blog\/urac-accreditation-because-students-deserve-care-they-can-trust\/\" data-wpel-link=\"internal\" target=\"_self\">URAC-accredited model<\/a><\/strong> to ensure students not only stay in school but thrive in their lives.<\/p><h4><span class=\"ez-toc-section\" id=\"what-does-success-look-like-in-student-wellness\"><\/span>What Does Success Look Like in Student Wellness?<span class=\"ez-toc-section-end\"><\/span><\/h4><p>When Union College first partnered with a virtual care provider in 2021, the goal was straightforward: increase access to care. But as Dr. Hotaling emphasized, \u201caccess alone wasn\u2019t enough.\u201d<\/p><p>\u201cWe wanted to see students actually utilize the resource,\u201d he explained.<\/p><p>While the previous vendor offered unlimited sessions, engagement remained low. Students were frustrated with short 30-minute appointments and limited continuity of care.<\/p><p>For Union, <strong>success meant measurable impact<\/strong>, not just more sessions. They wanted to track <a href=\"https:\/\/timelycare.com\/blog\/enhancing-mental-health-care-for-college-and-university-students-with-measurement-based-care\/\" data-wpel-link=\"internal\" target=\"_self\">PHQ-9 and GAD-7 improvements<\/a>, see higher utilization, and prove outcomes that mattered: retention, engagement, and well-being.<\/p><h4><span class=\"ez-toc-section\" id=\"when-to-reevaluate-your-wellness-strategy\"><\/span>When to Reevaluate Your Wellness Strategy<span class=\"ez-toc-section-end\"><\/span><\/h4><p>As student needs evolved, Union College\u2019s counseling team recognized areas where their current approach could be enhanced and decided to explore a new virtual care provider.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-top-section elementor-element elementor-element-bfcc54b elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"bfcc54b\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-dce-background-color=\"#D5EBF4\" class=\"has_ae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5460f9a ae-bg-gallery-type-default\" data-id=\"5460f9a\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ab95668 elementor-widget elementor-widget-text-editor\" data-id=\"ab95668\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h5><span class=\"ez-toc-section\" id=\"low-engagement\"><\/span><strong>Low engagement<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h5>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-01f5261 ae-bg-gallery-type-default\" data-id=\"01f5261\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e4efef6 elementor-widget elementor-widget-text-editor\" data-id=\"e4efef6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Students signed up for virtual care but didn\u2019t follow through.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-top-section elementor-element elementor-element-8f0c56b elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"8f0c56b\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-dce-background-color=\"#D5EBF4\" class=\"has_ae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8a95120 ae-bg-gallery-type-default\" data-id=\"8a95120\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4d0f695 elementor-widget elementor-widget-text-editor\" data-id=\"4d0f695\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h5><span class=\"ez-toc-section\" id=\"limited-data\"><\/span><strong>Limited data<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h5>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0a343be ae-bg-gallery-type-default\" data-id=\"0a343be\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c11494b elementor-widget elementor-widget-text-editor\" data-id=\"c11494b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Dashboards lacked visibility into virtual care attendance, cancellations, or no-shows.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-top-section elementor-element elementor-element-97d8356 elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"97d8356\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-dce-background-color=\"#D5EBF4\" class=\"has_ae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-65cdc00 ae-bg-gallery-type-default\" data-id=\"65cdc00\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c6a6ebf elementor-widget elementor-widget-text-editor\" data-id=\"c6a6ebf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h5><span class=\"ez-toc-section\" id=\"equity-gaps\"><\/span><strong>Equity gaps<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h5>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-39fda34 ae-bg-gallery-type-default\" data-id=\"39fda34\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-86525fd elementor-widget elementor-widget-text-editor\" data-id=\"86525fd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The institution\u2019s small team of six counselors couldn\u2019t meet the identity and cultural needs of the entire student body.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-top-section elementor-element elementor-element-e955f61 elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"e955f61\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9c890cc ae-bg-gallery-type-default\" data-id=\"9c890cc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fedd14f elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"fedd14f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>As Dr. Hotaling noted, \u201cWe can\u2019t possibly match every identity with six staff members. Virtual care allowed us to offer the representation and reach we couldn\u2019t achieve on our own.\u201d<\/p><p>For Union, ensuring cultural responsiveness and <strong>identity-centered, inclusive care<\/strong> became a cornerstone of their next step. This aligns perfectly with TimelyCare\u2019s focus on <strong>equity as a measurable outcome.<\/strong><\/p><h4><span class=\"ez-toc-section\" id=\"choosing-a-virtual-care-partner-that-drives-outcomes\"><\/span><b>Choosing a Virtual Care Partner That Drives Outcomes<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4><p>After three years of challenges with its virtual care provider and constructive feedback from students, Union made the switch to <strong>TimelyCare<\/strong>, the only virtual student well-being provider that proves outcomes clinically, academically, and financially.<\/p><p>The decision to change virtual care providers hinged on three key criteria:<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-top-section elementor-element elementor-element-27f9a3f elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"27f9a3f\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-dce-background-color=\"#D5EBF4\" class=\"has_ae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-cfc98b3 ae-bg-gallery-type-default\" data-id=\"cfc98b3\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-44ca595 elementor-widget elementor-widget-text-editor\" data-id=\"44ca595\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h5><span class=\"ez-toc-section\" id=\"1-superior-quality-of-care\"><\/span><strong>1. Superior Quality of Care<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h5>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c417a1f ae-bg-gallery-type-default\" data-id=\"c417a1f\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-adec10e elementor-widget elementor-widget-text-editor\" data-id=\"adec10e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Ensuring access to 50-minute sessions that align with evidence-based best practices, delivered through a <strong>URAC-accredited model<\/strong> and directly managed clinical network.<span style=\"font-weight: 400;\"><br \/><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-top-section elementor-element elementor-element-ced7670 elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"ced7670\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-dce-background-color=\"#D5EBF4\" class=\"has_ae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b5b0ade ae-bg-gallery-type-default\" data-id=\"b5b0ade\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-543c751 elementor-widget elementor-widget-text-editor\" data-id=\"543c751\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h5><span class=\"ez-toc-section\" id=\"2-measured-impact\"><\/span><strong>2. Measured Impact <\/strong><span class=\"ez-toc-section-end\"><\/span><\/h5>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-aa19cdc ae-bg-gallery-type-default\" data-id=\"aa19cdc\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fdb9013 elementor-widget elementor-widget-text-editor\" data-id=\"fdb9013\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Gain visibility to <strong>campus-specific dashboards<\/strong>, real-time data, and the Five Proofs of Impact framework for transparency and accountability.<span style=\"font-weight: 400;\"><br \/><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-top-section elementor-element elementor-element-9e84f60 elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"9e84f60\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-dce-background-color=\"#D5EBF4\" class=\"has_ae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8f8bb81 ae-bg-gallery-type-default\" data-id=\"8f8bb81\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8f51d33 elementor-widget elementor-widget-text-editor\" data-id=\"8f51d33\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h5><span class=\"ez-toc-section\" id=\"3-trusted-partnership\"><\/span><strong>3. Trusted Partnership<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h5>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-753020e ae-bg-gallery-type-default\" data-id=\"753020e\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d6f8aa5 elementor-widget elementor-widget-text-editor\" data-id=\"d6f8aa5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>A dedicated campus success team, shared adoption goals, and ready-to-launch marketing and communication support.<span style=\"font-weight: 400;\"><br \/><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-top-section elementor-element elementor-element-78d3b29 elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"78d3b29\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6af78b5 ae-bg-gallery-type-default\" data-id=\"6af78b5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dc06d6e elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"dc06d6e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>\u201cThe transition was smooth and painless,\u201d Hotaling said. \u201cTimelyCare provided clear protocols and student-facing campaigns that made implementation effortless.\u201d<\/p><h4><span class=\"ez-toc-section\" id=\"how-union-college-engaged-students-faster\"><\/span>How Union College Engaged Students Faster<span class=\"ez-toc-section-end\"><\/span><\/h4><p>Union College saw immediate improvements, particularly with <strong><a href=\"https:\/\/timelycare.com\/mental-health\/\" data-wpel-link=\"internal\" target=\"_self\">TalkNow<\/a><\/strong>, which connects students to a licensed counselor in under four minutes.<\/p><p>\u201cIf a student wakes up at 2 a.m. with test anxiety, TalkNow is there. It\u2019s not about scheduling days in advance, it\u2019s immediate,\u201d said Hotaling.<\/p><p>Union also expanded its approach beyond crisis care by leveraging <strong>health coaching <\/strong>for time management, executive functioning, and resilience building, extending well-being to proactive student development.<\/p><p>This <strong>Step Care Model<\/strong>, which guides students from on-demand support to scheduled counseling and psychiatry as needed, ensured continuity, quality, and scalability.<\/p><h4><span class=\"ez-toc-section\" id=\"what-success-looks-like-outcomes-that-matter\"><\/span>What Success Looks Like: Outcomes That Matter<span class=\"ez-toc-section-end\"><\/span><\/h4><p>Since launching TimelyCare, Union College has seen meaningful, measurable outcomes:<\/p><ul><li aria-level=\"1\">Increased utilization across diverse student populations.<\/li><li aria-level=\"1\">Improved clinical outcomes, with a majority of students showing PHQ-9 and GAD-7 improvements by their third visit.<\/li><li aria-level=\"1\">Real-time access to documentation and care coordination through EHR integration.<\/li><li aria-level=\"1\">Streamlined reporting to support donor accountability and institutional goals.<\/li><\/ul><p>\u201cIf one student stays enrolled because of these services,\u201d Hotaling said, \u201cthat alone pays for the program.\u201d<\/p><h4><span class=\"ez-toc-section\" id=\"key-lessons-for-vpsas-evaluating-virtual-care-providers\"><\/span>Key Lessons for VPSAs Evaluating Virtual Care Providers<span class=\"ez-toc-section-end\"><\/span><\/h4><p>Union\u2019s experience initially partnering with a virtual care provider that didn\u2019t meet their needs before switching to TimelyCare gives other campus leaders important considerations when making this decision for their school:<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-top-section elementor-element elementor-element-ce47c8b elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"ce47c8b\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5f328fb ae-bg-gallery-type-default\" data-id=\"5f328fb\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4289b5a elementor-widget elementor-widget-text-editor\" data-id=\"4289b5a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h5 style=\"text-align: left;\"><span class=\"ez-toc-section\" id=\"1-define-your-success-metrics-early\"><\/span><strong><span style=\"color: #ffffff;\">1. <b>Define your success metrics early.<\/b><\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h5>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7e4f3ec ae-bg-gallery-type-default\" data-id=\"7e4f3ec\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c9ecc5e elementor-widget elementor-widget-text-editor\" data-id=\"c9ecc5e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Build around engagement, outcomes, and retention.<span style=\"font-weight: 400;\"><br \/><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-top-section elementor-element elementor-element-6920435 elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"6920435\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7e5473a ae-bg-gallery-type-default\" data-id=\"7e5473a\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-18bff81 elementor-widget elementor-widget-text-editor\" data-id=\"18bff81\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h5 style=\"text-align: left;\"><span class=\"ez-toc-section\" id=\"2-watch-for-early-warning-signs\"><\/span><strong><span style=\"color: #ffffff;\">2. <b>Watch for early warning signs.<\/b><\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h5>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1fcac8f ae-bg-gallery-type-default\" data-id=\"1fcac8f\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8c1e0d1 elementor-widget elementor-widget-text-editor\" data-id=\"8c1e0d1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Low adoption or limited data visibility often signal deeper issues.<span style=\"font-weight: 400;\"><br \/><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-top-section elementor-element elementor-element-3259409 elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"3259409\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-fa4c864 ae-bg-gallery-type-default\" data-id=\"fa4c864\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5b8c932 elementor-widget elementor-widget-text-editor\" data-id=\"5b8c932\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h5 style=\"text-align: left;\"><span class=\"ez-toc-section\" id=\"3-prioritize-equity-and-representation\"><\/span><strong><span style=\"color: #ffffff;\">3. <b>Prioritize equity and representation.<\/b><\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h5>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7433b7a ae-bg-gallery-type-default\" data-id=\"7433b7a\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-24d7fbd elementor-widget elementor-widget-text-editor\" data-id=\"24d7fbd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Partner with a provider that ensures inclusive, identity-centered care.<span style=\"font-weight: 400;\"><br \/><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-top-section elementor-element elementor-element-4ad8886 elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"4ad8886\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7d4c4fc ae-bg-gallery-type-default\" data-id=\"7d4c4fc\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0777a46 elementor-widget elementor-widget-text-editor\" data-id=\"0777a46\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h5 style=\"text-align: left;\"><span class=\"ez-toc-section\" id=\"4-choose-a-partner-not-just-a-vendor\"><\/span><strong><span style=\"color: #ffffff;\">4. <b>Choose a partner, not just a vendor.<\/b><\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h5>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-fa38990 ae-bg-gallery-type-default\" data-id=\"fa38990\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5ccc994 elementor-widget elementor-widget-text-editor\" data-id=\"5ccc994\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Look for shared KPIs, data transparency, and co-owned adoption plans.<span style=\"font-weight: 400;\"><br \/><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-top-section elementor-element elementor-element-890a80c elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"890a80c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cca564b ae-bg-gallery-type-default\" data-id=\"cca564b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-910315c elementor-widget elementor-widget-text-editor\" data-id=\"910315c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h4><span class=\"ez-toc-section\" id=\"the-path-forward-to-a-healthy-campus\"><\/span>The Path Forward to a Healthy Campus<span class=\"ez-toc-section-end\"><\/span><\/h4><p>In an era of tightening budgets and growing student needs, VPSAs face the challenge of expanding access to care without overextending staff or resources.<\/p><p>Union College\u2019s story shows that transformation is possible when institutions align with a <strong>partner who delivers proof, not promises<\/strong>. Colleges and universities need a virtual care provider that drives measurable outcomes, ensures quality care through accreditation, and empowers students to stay enrolled, engaged, and well.<\/p><p><a href=\"https:\/\/timelycare.com\/lets-talk\/\" data-wpel-link=\"internal\" target=\"_self\">With <strong>TimelyCare<\/strong><\/a>, campuses can move from challenges to change, and from access to outcomes.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f374c4d elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"f374c4d\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-dce-background-color=\"#C2D8EC\" class=\"has_ae_slider elementor-section elementor-top-section elementor-element elementor-element-1c1fe64 elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"1c1fe64\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ed19538 ae-bg-gallery-type-default\" data-id=\"ed19538\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5013a54 elementor-widget elementor-widget-text-editor\" data-id=\"5013a54\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>Key Takeaways<\/h3>\n<ul>\n<li>Union College improved engagement and quality by choosing TimelyCare, <strong>the URAC-accredited virtual student well-being provider<\/strong> that proves outcomes.<\/li>\n<li>50-minute sessions, data transparency, and inclusive provider access were key to success.<\/li>\n<li>TalkNow and health coaching extended support beyond crisis response into proactive development.<\/li>\n<li>Data-driven insights and Five Proofs of Impact enabled leadership to demonstrate ROI and retention lift.<\/li>\n<li>VPSAs should prioritize equity, partnership alignment, and outcome measurement when evaluating solutions.<span style=\"font-weight: 400;\"><br \/><\/span><\/li>\n<\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-top-section elementor-element elementor-element-434f330 elementor-section-boxed elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"434f330\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9456e61 animated-fast ae-bg-gallery-type-default elementor-invisible\" data-id=\"9456e61\" data-element_type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-332bddc elementor-widget elementor-widget-heading\" data-id=\"332bddc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">FAQs<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-advanced-background-color=\"#F3F3F7\" class=\"elementor-element elementor-element-a095ba0 elementor-widget elementor-widget-toggle\" data-id=\"a095ba0\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1681\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1681\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Why did Union College switch providers?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1681\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1681\"><p>Low engagement, limited data, and equity gaps led Union to seek a partner focused on <strong>measured impact and quality of care<\/strong>, not just access.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1682\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1682\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What features made TimelyCare a good fit?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1682\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1682\"><p>A URAC-accredited model, longer sessions, integrated data, and holistic support including health coaching and TalkNow.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1683\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1683\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How quickly can a campus implement TimelyCare?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1683\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1683\"><p>According to Union, implementation was seamless, supported by dedicated success teams and on-demand marketing assets.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1684\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1684\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What impact did TimelyCare have on student outcomes?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1684\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1684\"><p>Union reported higher engagement, improved clinical outcomes, and better data visibility to track institutional goals, proof that partnership and outcomes go hand in hand.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Overview Student well-being remains one of the most urgent priorities in higher education. Union College\u2019s experience illustrates how institutions can move beyond basic access to implement a virtual student well-being solution that delivers measurable outcomes, equity, and engagement. This blog outlines key lessons for Vice Presidents of Student Affairs (VPSAs) navigating similar challenges with limited [&hellip;]<\/p>\n","protected":false},"author":80,"featured_media":28454,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[27],"tags":[],"class_list":["post-28531","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-higher-education"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - 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